Warranty & Returns Information

LifeBasis Warranty Policy

LifeBasis provide 30 day risk free in home trail, if you are not satisfied with the products ,you can return it within trial period for full refund, lifebasis will cover the shipping.

One year warranty,  lifebasis provide 1 year new replacement service for any quality issue, you can return the products for new replacement within warranty period.

Notice: 30 days risk free in home trail and one year free replacement service only for ultrasonic cleaners series only. Other products please contact sale first if you have any question.

Return Policy

If you are completely not satisfied with our products within trail period, please contact lifebasis sale to set up your return authorization.

please contact us via email: webmaster@lifebasis.com

Once your return authorization is set up, we will email you instructions on how to send back your product.

Please kindly note followings:

1. Please keep the original packing, use it to protect products from damage during shipment.

2. Please return all accessories packed with the product. 

3. We will check and test products to ensure that it is in original condition, once inspection is completed, Lifebasis will issue refund  for your original purchase price. Refunds are generally completed within 7 business days after receiving your product at our warehouse. 

4. If products are not shipped back in original condition, or products that have been damaged, altered, abused or connected to incompatible voltage, refund will not be issued.

If you have any quality issue within warranty period, please contact us we will set up new replacement authorization for you.